Refunds All sale final no refunds.
Exchanges
We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange. The cost of shipping to and from is to be paid by you.
To be eligible for an exchange your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Items not in same condition will be rejected.
To start a return, you can contact us at jrswesternstore.nic@gmail.com. Please note that returns will need to be sent to the following address: 1120 Millcreek rd. Lebanon Missouri 65536
If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at jrswesternstore.nic@gmail.com.
Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Processing Time All orders are processed within 3–5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, processing may be delayed by a few days. We'll notify you by email if there is a significant delay.
Shipping Rates & Delivery We ship within the United States only. Shipping rates are calculated at checkout based on your order total and location.
